Privacy Policy

1. Scope

This policy governs the handling of user information by Fixus LLC (the Company) in connection with the Extension, the related website (voice2flow.fixus.studio and similar) and all incidental services (collectively, the Services). The Services include those currently offered as well as any services the Company may offer in the future.

2. Information collected

The Company may collect, to the extent necessary for the provision and operation of the Services, information including the following. The specific categories and methods of collection may be revised from time to time in line with changes to the Services, their features, or their delivery model.

• Information that the user enters or submits in the course of using, configuring, registering for, or contacting the Services (including webhook URLs, shared secrets, various settings, and the contents of inquiries directed to the Company)
• Audio, related metadata, and accompanying technical information generated by the user's operation of the capture functionality
• Information about the user's browser, device, OS, network environment, and other usage environment
• Information regarding the use of the Services, operation history, settings, diagnostic information, and other usage analytics
• Information obtained through cookies, local storage, identifiers, log information, and other technical means
• Information lawfully received by the Company from external operators, distribution platforms, or other third parties

3. Purposes of use

The Company uses the collected information to the extent necessary to achieve the following purposes, among others:

• Provision, operation, maintenance, support, and improvement of the Services
• Notices, announcements, the provision of new features and services, and related communications relating to the Services
• Responses to inquiries from users, and the investigation and handling of issues
• Understanding, analysis, and statistical aggregation of usage of the Services and related business activities
• Responses to violations of terms, misuse, and other inappropriate use
• Planning, development, marketing, and related activities relating to the Company's business
• Other purposes incidental or related to the foregoing

4. Information flow

In the current version of the Services, the principal destination of audio and related metadata generated through the capture functionality is, at the user's election at the time of capture, either a webhook URL that the user has registered in advance or a local storage location on the user's own device. Where the user further forwards, transfers, or entrusts such audio or metadata to third parties (such as automation platforms, AI providers, or storage providers selected by the user), the handling thereof is governed by such third parties' policies and the user's own choices, and the Company is not involved.

The configuration of the information flow set out in this Article may be changed from time to time at the Company's discretion in light of changes to the features, delivery model, or applicable laws of the Services.

5. Provision to and entrustment with third parties

The Company may provide user information to third parties in any of the following cases:

• Provision or entrustment, in the form determined by the Company to be necessary, to business contractors, partner operators, distribution platforms, affiliated companies, and other third parties, to the extent necessary to achieve the purposes of use
• Where the business is succeeded by reason of merger, business transfer, or other comparable event
• Where required by law, or in response to a lawful request from a public authority
• Where necessary for the protection of the life, body, or property of any person
• Other cases permitted by the Act on the Protection of Personal Information of Japan and related laws

6. BYOK model and user workflows

The Services are designed to be used in combination with automation workflows, AI vendor API keys, storage, and other external resources that the user registers, configures, and operates on the user's own (the BYOK: Bring Your Own Key model). The user selects, registers, and operates such external resources at the user's own discretion and responsibility, and any matters relating to the handling of information on, the safety management of, the billing for, the suspension of, and disputes concerning such external resources shall be resolved between the user and the providers of such external resources. The Company assumes no responsibility for the handling of information on external resources selected by the user.

7. Cookies and similar technologies

The Company may use cookies, local storage, web beacons, identifiers, and other similar technologies for purposes including improving the convenience of the Services, understanding usage, conducting analytics, and improving the Services. The technologies used and their scope of use may be changed from time to time at the Company's discretion.

8. Information management

The Company implements measures it considers reasonable to prevent the leakage, loss, or damage of the information it collects, and otherwise to manage such information securely.

9. Retention period

The collected information is retained for the period necessary to achieve the purposes of use, or for such period as the Company deems necessary for its business, legal, or dispute-handling purposes.

10. Requests for disclosure and similar measures

Users may request, with respect to their own personal data held by the Company, disclosure, correction, addition, deletion, suspension of use, or suspension of provision to third parties (Disclosure Requests) under the Act on the Protection of Personal Information. The Company will respond, to a reasonable extent, after completing identity verification and other procedures designated by the Company. The Company may decline, in whole or in part, to respond to a Disclosure Request where any statutory exception applies, or where the Company reasonably determines that responding would cause material harm to the proper conduct of its business.

11. User responsibility

Prior to using the Services, the user shall, at the user's own responsibility, complete all notifications, consents, authorizations, and other procedures required under the laws and norms applicable in each country, region, or organization with respect to all participants in, and rights holders to, the conversations, communications, broadcasts, or other audio that are subject to the capture, and with respect to the handling of the captured content. The Services provide only technical capture, conversion, transmission, and incidental functions; all responsibility for the legality, reasonableness, appropriateness, and third-party-relations consequences of the user's act of capturing rests with the user, and the Company assumes no responsibility therefor.

If, as a result of or in connection with the user's use of the Services in any context where capture, interception, retention, or disclosure is restricted or prohibited under local laws or other applicable laws, any damage, claim, demand, investigation, suit, fine, or other detriment is incurred by the Company, its officers, employees, contractors, partner operators, affiliated companies, or any third party, the user shall, at the user's own cost and responsibility, handle such matters and shall fully defend, indemnify, and hold harmless the Company and the foregoing parties.

12. Use by minors

Where minors use the Services, they shall do so with the consent of a parent, legal guardian, or other legal representative. Age categories and other eligibility requirements for users follow the indications shown on, and the rules of, the platforms through which the Services are distributed.

13. Geographic availability

The geographic availability and territories in which the Services may be used are subject to change from time to time at the Company's discretion and in accordance with the policies of the platforms through which the Services are distributed. Users shall confirm at their own responsibility the lawfulness of using the Services in their respective locations and environments.

14. Changes to this policy

The Company may change this policy from time to time at its discretion in response to changes in the contents, features, or delivery model of the Services, in applicable laws, in social conditions, or in other circumstances. The amended policy takes effect at the moment the Company publishes it on this page, and no individual notice to users shall be required. Users bear the responsibility, prior to using the Services, of confirming for themselves the most recent contents published on this page, and the user's continued use of the Services after such publication shall be deemed to constitute the user's consent to the amended policy.

15. Governing law and jurisdiction

This policy is governed by the laws of Japan. Any and all disputes arising in connection with this policy or the Services shall be subject to the exclusive jurisdiction, in the first instance, of the district court having jurisdiction over the location of the Company.

16. Correspondence with Chrome Web Store data categories

The data-handling categories declared by the Company on the Chrome Web Store Developer Dashboard for the Extension shall be construed consistently with the provisions of Articles 2 through 5 of this policy. The contents of such declarations may be updated from time to time at the Company's discretion in connection with changes to the features of the Services or other circumstances.

17. Contact

• Operator: Fixus LLC
• Address: 2-15-16 Tokuriki-shinmachi, Kokuraminami-ku, Kitakyushu-shi, Fukuoka 802-0979, Japan
• Email: [email protected] Note: For security reasons, the Company's mail receiving servers may automatically block messages originating from free webmail providers, certain email domains, shared mail servers, or similar sources before delivery. If you do not receive a response within seven business days of sending your inquiry, please resend it from a different email address. Please be aware that the Company's response time may vary substantially depending on the nature of the inquiry and the Company's operational circumstances.
• Brand site: https://fixus.studio/